Repair
Start with the problem.
Help customers describe what has stopped working, what they have noticed and where the job is.
Problem · Equipment · Location
Help nearby customers choose your business.
Show the services you offer, the areas you cover and what customers need to explain, so each enquiry starts with useful job information.
Create and return to your saved business brief. Service workflows are in development.
plact. LocalExample brief
AC repair &
maintenance.
- Services
- AC repair, installation and maintenance
- Customers
- Homes and small offices
- Coverage
- Pune city
What a customer needs to explain
“Our AC is leaking. Can someone visit tomorrow afternoon?”
- The work
- Leaking wall-mounted AC
- The place
- Customer’s home, indoor unit
- The next step
- Visit requested for tomorrow afternoon
Illustrative request. The team confirms coverage and visit time. Service workflows are in development.
Different jobs.
The right questions.
A service business needs more than a list of services. The Local experience is being designed around the work customers actually need help with.
Installation
Understand the work before the visit.
Make room for the equipment, the site and the preparation your team needs to assess an installation.
Equipment · Site · Preparation
Maintenance
Give planned work a clear starting point.
Capture what needs servicing, its condition and the customer’s preferred time for the work.
Service scope · Condition · Timing
A useful request
makes the next step easier.
The job, the location and the timing help your team decide what to ask, what to prepare and whether a visit makes sense.
Your team confirms the preferred time with the customer.
Example service request
“Our AC is leaking. Can someone visit tomorrow afternoon?”
- The work
- The problem, the equipment and the kind of service needed.
- The place
- The customer’s area and any access details.
- The next step
- A preferred time and a way for your team to respond.
Give your team
a better start to the job.
Clear services tell customers where you can help. Useful job details give your team the context to clarify the work, discuss a quote or agree a visit.
Start with your businessA saved brief for
the business you run.
Record your business, what you do, who you serve and the result you want. Return to your saved business when you are ready to continue. No website required.