Refund & Cancellation Policy

This policy applies to payments made to Halfcute Internet Private Limited (“Company”, “we”, “us”), operating as Plact. It explains how to cancel a plan and when you can ask for a refund.

1. The short version

• You can cancel a monthly plan yourself, at any time, in the app.
• If you cancel within 7 days of your first payment, you can ask for a refund of that first payment.
• Refunds are not automatic. Our team reviews each request and confirms the outcome with you before any money moves.

2. Monthly plans (Starter and Growth)

Cancelling

Cancel from your plan in the app. After you cancel, you will not be charged again.

• Within 7 days of your first payment: the plan stops when you cancel, and we record a refund request for that first payment.
• After that: the plan stays active until the end of the period you have already paid for, then stops. Payments for periods that have started are not refunded.

Refund requests

A refund request covers your first payment only, and only when you cancel within 7 days of it. Our team reviews the request and confirms the outcome with you. If you cannot cancel in the app, write to hello@plact.work within the same 7 days with your name, the phone number or email on your account, and your payment reference; we treat that as your request.

3. Scale, Managed and written scopes

Plans that start with a conversation (Scale, Managed, and any work agreed in a written scope) follow the cancellation and refund terms in that written scope. Where the scope says nothing, sections 1 and 2 apply to the first monthly payment, and one-time setup work that has started is not refundable.

4. When we cancel

We may stop a plan if it is used for unlawful, harmful or fraudulent activity, or if we can no longer provide it. If we stop a plan for a reason other than misuse, we refund the unused part of the current paid period.

5. How refunds are paid

Approved refunds go back to the original payment method. Once we confirm a refund, it usually reaches you within 7–10 business days, depending on your bank or payment provider. We tell you when the refund has been started.

6. What is not refundable

• Monthly payments for periods that have already started, other than the first-payment request above
• Third-party costs paid on your behalf with your agreement (for example domains or paid listings)

7. Changes to this policy

If we change this policy, the new version applies to payments made after the effective date shown above. Payments already made keep the policy in force when they were made.

8. Governing Law

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India.

9. Contact

For any questions about this policy, contact hello@plact.work.

Halfcute Internet Private Limited (India)